حذف البيانات
آخر تحديث: 26.08.2026
This document is a translation. The Russian version prevails in case of discrepancy.
This page explains how to delete data from the Chattler platform: what you can delete yourself, what is deleted automatically, and how to send a deletion request to the Operator — Chattler LLC, support@chattler.ai.
1. What you can delete yourself
A User deletes most data in the Platform interface, without contacting support. Deletion takes effect immediately.
| What to delete | Where | What goes away |
| A single conversation | The Conversations section of an AI agent | The conversation, its memory, and every message in it |
| A knowledge base item | The Knowledge Base section of an AI agent | The uploaded file and the search data built from it |
| An entire AI agent | The agent list | Agent configuration, its system prompt, knowledge base, conversations, and messages |
| A channel integration | The Integrations section of an AI agent | Stored access tokens; no further messages are received |
2. Disconnecting an integration
Disconnecting an integration deletes the stored access tokens for that channel and stops new messages arriving. Conversations already received stay available to the User in the interface until they delete them or the retention period in section 4 runs out.
To remove the conversations as well, delete the conversations or the whole AI agent as described in section 1.
3. Revoking access from Instagram or Threads
If the owner of a business account removes the Chattler app in their Instagram or Threads settings, or files a data deletion request through the Meta interface, the Platform handles it automatically:
- every integration connected to that account is disconnected and its access tokens are deleted;
- the account binding in extensions is cleared;
- conversations and messages received through those integrations are deleted;
- attachments from those conversations are deleted automatically within 90 days, per section 4.
No separate support request is needed for this. To confirm that deletion has been carried out, write to support@chattler.ai.
4. What is deleted automatically
| Data | Period |
| Conversations | 12 months from the last activity in the conversation |
| Individual messages | 12 months from when the message was sent |
| Attachments received from contacts | 90 days |
| Links to files sent to a contact | 7 days |
| Sign-in journal | 12 months |
| Unconfirmed registrations | 3 hours |
5. Deleting an entire account
Send a request to support@chattler.ai from the email address given on registration, or from the Platform interface. State that you are asking for the account to be deleted.
The Operator deletes the account, the AI agents, their configuration, knowledge bases, conversations, messages, and the tokens of connected channels within thirty days of receiving the request.
An unspent balance is refunded on separate request, in the manner prescribed by the law of the Russian Federation.
6. If you messaged a business and are not a Chattler user
Chattler is a tool businesses use to talk to their own customers. If you messaged a business through a messenger or a social network and want your conversation deleted, that business — not the Operator — determines the purposes for which your data is processed.
Contact the business you were messaging: it can delete the conversation itself, using the steps in section 1.
If you do not know how to reach it, write to support@chattler.ai. The Operator will pass your request to that business and carry it out on their instruction. Tell us which channel the conversation took place in and the name of the business or the account you messaged — without that the data cannot be located.
7. What is kept after deletion
Payment and accounting records are kept for five years under article 29 of Federal Law No. 402-FZ of 6 December 2011 On Accounting and are not deleted earlier, including on request. Those records cover payments and do not contain the content of conversations.
Anonymised statistics, from which no individual can be identified, are kept after an account is deleted.
8. Contacts
Chattler Limited Liability Company, OGRN 1256900007440, INN 6900024213. Address: office 40, 1 Moskovskaya street, Tver, Tver region, 170100, Russian Federation. Email: support@chattler.ai.
Related documents: Privacy Policy and Terms of Use.